Connects to WhatsApp Business. Meta still runs the channel and bills template and marketing messages. InboxBay is not a BSP. The longer page is the WhatsApp shared inbox.
One workspace
WhatsApp, Instagram, and email.
One team inbox.
One workspace for WhatsApp, Instagram, Messenger, email, and website chat. The customer can switch apps. Both conversations sit in the same team queue. InboxBay does not automatically merge them into one contact, and it does not replace those products — it sits on top of them.
What this is
One inbox for the channels you already run
“Omnichannel” here is a narrow claim: WhatsApp, Instagram, Messenger, email, and the website widget can share one team queue. It is not a claim that every network on earth is connected, it is not a claim that history from every provider imports cleanly, and it is not a claim that InboxBay automatically identifies the same person across apps. Connect what you have. Work what lands.
If the job is several people on one WhatsApp Business number, the product encyclopedia is the WhatsApp shared inbox. If the job is Instagram DMs in a team queue, use the Instagram shared inbox. This page is the same workspace written across the channels you actually connect.
Channels
Each channel stays with its provider
Direct messages land in the same queue as WhatsApp once connected. InboxBay does not replace Instagram. The channel hub is the Instagram shared inbox.
Messenger
The Facebook Page inbox, shared with the team. Assign, notes, and labels work the same way as the other connected channels.
A mailbox several people can see and assign. A later WhatsApp from the same person is a separate conversation in the same queue unless someone leaves a note that points to it.
Website chat
The live-chat widget sits next to the DMs. It is not a separate product and not a second login.
InboxBay connects to WhatsApp Business — it does not replace it. Meta bills WhatsApp per delivered template or marketing message (conversation-based pricing was deprecated as of 1 July 2025). InboxBay does not collect or mark up Meta’s fees. You keep the WhatsApp Business number.
How a day looks
The customer switches apps. The team stays in one queue.
A shop window number on WhatsApp and an Instagram profile are often the same customer. Without a workspace, one person holds the phone, another is in Meta, and the mailbox is a third tab. Two people reply — or nobody does. InboxBay puts those channels in one list. It does not automatically merge them into one contact.
1. Instagram DM after hours
A lead asks for a price on Instagram at 9pm. The message sits in a personal login. In InboxBay it is an open conversation in the team queue, not a pocket notification.
2. Same person writes WhatsApp
In the morning they write the Business number. That is a new conversation in the same queue. An agent who left a note on the Instagram thread can point the next person at it. InboxBay does not auto-merge the two.
3. Email confirmation
The quote goes out by email. Status, labels, and the private note stay on that email conversation. Collision detection shows if a teammate is already typing.
Saved replies and round-robin are live. Suggested replies and autonomous answering are coming soon — a person still sends every message. White-label is coming soon too.
What the team gets
One queue. Named owners. Notes you write.
Each conversation
Notes, labels, and status stay on that thread. When the same person writes a second channel, that is a second conversation in the same queue — not an automatic merge.
A named owner
Assign to an agent or a team. Unassigned work stays visible. Round-robin is live. We do not sell skill-based routing we do not ship.
Channel setup is real work
Each connection needs access to WhatsApp Business, Meta, or the mailbox. We do not hide that behind a magic toggle.
FAQ
Straight answers
Can WhatsApp, Instagram, and email share one inbox?
Yes, once each channel is connected. Incoming WhatsApp chats, Instagram DMs, Messenger threads, mailbox mail, and website-widget chats land in the same team queue. Each provider still runs its own channel. InboxBay sits on top — it does not replace WhatsApp Business, Instagram, or your mailbox. Separate channels stay separate conversations unless someone leaves a note that ties them together.
What is an Instagram and WhatsApp shared inbox?
One workspace both channels write into. A customer can DM on Instagram and follow up on WhatsApp; both threads land in the same team queue instead of two personal logins. The team can assign each conversation and leave a note. InboxBay does not automatically identify or merge those threads into one contact. The longer WhatsApp product page is the WhatsApp shared inbox. The Instagram product page is the Instagram shared inbox.
Do we have to connect every channel on day one?
No. Connect what you run. A team that only has WhatsApp still gets a shared queue. Add Instagram or email when those accounts are ready.
Is this a helpdesk with five add-ons?
The job is one queue, named owners, and the whole thread on each conversation. InboxBay starts from messaging channels rather than from a ticket product you later bolt WhatsApp onto. It is not a full ITSM helpdesk.
Who pays channel fees?
Meta bills WhatsApp per delivered template or marketing message. Conversation-based pricing was deprecated as of 1 July 2025. InboxBay does not collect or mark up Meta’s fees. You keep the WhatsApp Business number.
How much does it cost?
Starter is AED 499 per workspace per month, Growth AED 999, Business AED 1,999. Checkout is on Ziina. The first 7 days are a trial. Plans are per workspace, not per agent. Meta WhatsApp fees are extra and not marked up.
Keep reading
Related pages
One workspace.
Five channels when you connect them.
Start free on the live demo, or book a walkthrough. Plans are per workspace, not per agent.
demo.inboxbay.work · Login and Start free go to the same workspace