Connects to WhatsApp Business. Meta still runs the channel.
Omnichannel inbox
One omnichannel inbox.
Five ways customers already write.
WhatsApp, Instagram, Messenger, email, and website chat do not need five dashboards. Connect the channels you run. Give each conversation one owner and one history.
The pile
Five dashboards is how context gets lost.
“Omnichannel” is a tired word for a simple failure: the customer already used two apps, and your team only saw one of them. WhatsApp on a phone. Instagram in Meta. Email in another tab. Live chat in a widget someone installed two years ago and forgot. Nobody has the same thread.
InboxBay is an omnichannel inbox in the narrow sense: those channels can share one queue. It is not a claim that every possible network on earth is connected, and it is not a claim that history from every provider imports cleanly. Connect what you have. Work what lands.
Direct messages in the same queue as everything else.
Messenger
The Facebook Page inbox, shared with the team.
A mailbox several people can see and assign.
Live chat
The website widget, next to the DMs — not a separate product.
InboxBay connects to WhatsApp Business — it does not replace it. Meta bills WhatsApp per delivered template or marketing message (conversation-based pricing was deprecated as of 1 July 2025). InboxBay does not collect or mark up Meta’s fees. You keep the WhatsApp Business number.
One record
One customer. One assignment. One team queue.
The whole thread
Notes, labels, and status stay on the conversation when the customer switches from Instagram to email.
A named owner
Assignment and round-robin stop the “anyone can take it” pile from becoming “no one took it.”
Channel setup is real work
Each connection needs access to WhatsApp Business, Meta, or the mailbox. We do not hide that behind a magic toggle.
FAQ
Straight answers
Which channels can share the inbox?
WhatsApp, Instagram, Messenger, email, and the website live-chat widget. Each one must be connected. InboxBay does not replace those products — it sits on top of them.
Is this the same as a helpdesk with five add-ons?
The job is the same: one queue, one owner, the whole thread. InboxBay starts from messaging channels rather than from a ticket product you later bolt WhatsApp onto.
Do we have to connect every channel on day one?
No. Connect what you run. A team that only has WhatsApp still gets a shared inbox. Add Instagram or email when those accounts are ready.
Who pays channel fees?
Meta bills WhatsApp per delivered template or marketing message. Conversation-based pricing was deprecated as of 1 July 2025. InboxBay does not collect or mark up Meta’s fees. Other providers bill their own products. You keep the WhatsApp Business number.
Keep reading
Related pages
Turn five inboxes
into one.
Connect your channels. Give the team a single place to answer. Start with the live demo.
demo.inboxbay.work · Login and Start free go to the same workspace