All your customer conversations in one place

Every customer conversation.
One shared inbox.

Bring WhatsApp, Instagram, Messenger, email, and your website widget into one shared workspace. Assign conversations, leave notes, use saved replies — without enterprise complexity or enterprise pricing.

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Live demo · Invite your team · Billing plans coming soon

WhatsAppInstagramMessengerEmailLive chat
Inbox5 open
OpenMineClosed
Maya ChenWhatsApp · Sara Malik · Sara is viewing
LabelAssign
Today
Hey — can you confirm my order #8421 is shipping today?
Yes. It is packed and scheduled to leave today. I will send tracking once the carrier scans it.
Perfect, thank you.
Internal note · SaraWarehouse confirmed. VIP — last order was late. Send tracking when it scans.
AI suggested replyComing soon

A draft the agent can edit — not sent on its own.

Canned

Write a reply, or pick a canned response your team already trusts.

Note · AttachSend
The problem

Five channels. Five dashboards.
One tired team.

Five channels, five dashboards

WhatsApp on a phone. Instagram in Meta. Email in another tab. Nobody sees the same customer.

Missed DMs

A lead writes at 9pm. The message sits in a personal login. By morning they have already booked elsewhere.

Two people reply

No one can tell who is already in the thread. Customers get two answers — or none.

No owner

Open conversations have no assignee, no status, and no next step. Work disappears into the pile.

Slow replies, scattered history

Context lives in screenshots and side chats. The team re-asks questions the customer already answered.

Unified inbox

One queue.
Clear ownership. The whole thread.

InboxBay is a shared inbox on a Chatwoot MIT core, with an InboxBay overlay. The features below are what your team can use once channels are connected. Read the shared inbox page if you want the longer version.

Channels

Meet customers
where they already write.

Connect the channels you run today. Setup is required for each one. InboxBay does not replace WhatsApp Business, Instagram, or your mailbox. It sits on top of them.

InboxBay connects to WhatsApp Business — it does not replace it. Meta WhatsApp conversation fees are billed by Meta, not by InboxBay.

Guides

How teams actually
use the inbox.

Short pages on the jobs people hire InboxBay for — a WhatsApp team number, Instagram DMs, or one queue for every channel.

AI and automation

Help the agent.
Do not fake a robot that already works.

Rules, routing, and saved replies are available now. Captain-style autonomous AI — software that fully answers customers on its own — is not shipping today. We show assist as planned, not as live. The longer note is on AI customer support.

Automation — available now

Round-robin, conversation status, labels, and automations that route or tag based on rules you set.

AI assist

Suggested replies and summaries to help an agent write faster. Not a live AI product that closes tickets alone.

Coming soon

Autonomous answering

Routine questions handled without a teammate in the loop. Coming soon — not live. Humans stay in charge today.

Coming soon
Team collaboration

A workspace,
not five personal logins.

Multiple agents, one inbox. Assign the thread, leave a note, mention a teammate, and keep status honest — open, pending, or resolved.

Shared ownership

Anyone on the workspace can see the queue. Assigned work has a name on it.

Private context

Notes stay on the conversation. The next agent does not start from zero.

A calmer queue

Collision detection, search, and labels keep two people from doing the same job twice.

Lead and sales workflow

Instagram DM
to a named follow-up.

The same path works for clinics, real estate, ecommerce, agencies, and restaurants: a message comes in, someone qualifies it, someone owns it, someone closes it. See the Instagram DM inbox page for the channel-specific version.

  1. 01

    Instagram DM

    A lead asks about availability, a listing, or an order — in the app they already use.

  2. 02

    Qualify

    Tag the intent, add a note, and keep the thread in one place instead of a spreadsheet.

  3. 03

    Assign

    Route it to the right agent or round-robin the queue so it does not sit unowned.

  4. 04

    Follow up

    Status, saved replies, and the full thread stay with the conversation until it closes.

  • Clinics
  • Real estate
  • Ecommerce
  • Agencies
  • Restaurants
For agencies

Your brand. Your client.
Powered by InboxBay.

Agencies should not hand clients a tool that looks like someone else’s product. A full white-label — your logo, name, and colors on the agent portal — is in progress, not finished.

  • Team workspace you can run today
  • Custom colors and branded portal Coming soon
  • Client-ready login under your name Coming soon
  • Autonomous AI answering Coming soon
Comparison

InboxBay versus
a traditional enterprise inbox

Not a teardown of anyone else’s product. A straight look at what you get here, versus the usual enterprise package: more products, more seats, more time. Named comparisons live under Compare.

Capability
InboxBay
Traditional enterprise inbox
WhatsApp, Instagram, Messenger, email, live chat in one inbox
Included
Often a higher tier or extra product
Shared inbox, assignment, notes, tags, search
Included
Included — usually
Saved replies, automations, round-robin
Included
Included or add-on
Team workspace for multiple agents
Included
Per-seat packaging
Time to work after channels are connected
Minutes
Days to weeks of onboarding
Agency white-label (logo, name, colors)
Coming soon
Usually an enterprise contract
AI that answers customers on its own
Coming soon
Often a paid add-on
Published list prices
Coming soon
Quote-led, plus add-ons
Pricing

Three workspaces.
Prices when they are real.

We will not invent AED or USD numbers. Starter, Growth, and Business are the planned tiers. Try the demo, or contact us. The same copy lives on the pricing page.

Starter

Coming soon

For a small team that wants one shared inbox this week.

  • Unified inbox — WA, IG, Messenger, email, live chat
  • Assign, labels, notes, conversation status
  • Saved replies and search
  • Multiple agents
Start free
Growth

Coming soon

For a busy queue that needs routing when volume goes up.

  • Everything in Starter
  • Automations and round-robin
  • Collision detection and mentions
  • Walkthrough from us
Contact us
Business

Coming soon

For agencies and multi-brand operators. White-label is on the way.

  • Everything in Growth
  • Multiple teams and inboxes
  • White-label options when they ship
  • A named contact for rollout
Contact us

Meta WhatsApp conversation fees are billed by Meta, not InboxBay. AI assist and full white-label are coming soon and are not sold as live features today. We are not publishing AED or USD list prices yet.

FAQ

Straight answers

Does InboxBay replace WhatsApp Business?

No. InboxBay connects to your existing WhatsApp Business account. Meta still operates the channel. You keep the number and the Business account. Customers still write you on WhatsApp.

Which channels work today?

WhatsApp, Instagram, Messenger, email, and the website widget can share one inbox. Each channel needs to be connected — that setup is required.

Can AI fully answer my customers today?

Not yet. Automations, round-robin, tags, and saved replies are available now. Suggested replies and any autonomous AI answering are coming soon. Your team still writes and sends every reply.

Can agencies white-label InboxBay?

Not yet. A team workspace is available now. Custom logo, name, colors, and a branded client portal are in progress. First screens in the app still show the upstream Chatwoot interface. We mark those pieces Coming soon.

How long does setup take?

After WhatsApp, Meta, email, or the website widget are connected, your team can work in one inbox in minutes. Connecting the channels themselves depends on your WhatsApp Business, Meta, and email access.

Can I import all past conversations?

Do not plan on a full history import from every channel. Once a channel is connected, new conversations land in InboxBay. What can be pulled from a specific provider varies — ask us about your channel before you assume the archive moves.

What does it cost?

We are not publishing AED or USD prices yet. Starter, Growth, and Business are the planned tiers. Use Start free to try the live demo, or contact us.

Who pays WhatsApp conversation fees?

Meta bills WhatsApp conversation fees. InboxBay does not mark those up or collect them for Meta. Your Meta / WhatsApp Business billing stays with Meta.

Where do I log in?

The live demo is at demo.inboxbay.work. Start free goes there today. Login opens the same workspace at /app/login.

Ready when you are

Turn five inboxes
into one.

Connect your channels. Give the team a single place to answer. Start with the live demo.

Start freeBook a demo

demo.inboxbay.work · Login and Start free go to the same workspace