One queue
Instagram sits next to WhatsApp and email. Agents do not keep a separate “social” shift.
Instagram shared inbox
Instagram Shared Inbox
An Instagram shared inbox is one team queue for Instagram DMs. Several people can see, assign, and follow up instead of one personal Instagram login. InboxBay does not replace Instagram — DMs still arrive there, and the team works them in the same inbox as WhatsApp once both are connected.
Working DMs in the queue is the same product — see Instagram DM inbox.
Definition
What is an Instagram shared inbox?
An Instagram shared inbox is one queue several people can see and work. Incoming Instagram DMs land there. Someone assigns the thread, or the team picks it up. Customers still write you on Instagram. InboxBay does not replace Instagram — the team works those DMs in the same workspace as WhatsApp once both are connected.
This URL is the keyword hub. The Instagram DM inbox page stays live and stays more “DMs in the queue.” Neither URL 404s. Plans are on pricing: Starter AED 499, Growth AED 999, Business AED 1,999 per workspace/month.
The team
Share Instagram without sharing a personal login
Clinics, real estate desks, and shops get their best questions in DMs. The account is usually signed in on one phone. The person who “owns Instagram” is also the person who misses the 9pm message. An Instagram shared inbox is that fix: connected DMs land in the same InboxBay queue as WhatsApp. Someone assigns the thread. Someone leaves a note. Someone follows up.
One owner
Assignment and mentions pull in a specialist without forwarding a screenshot of the DM.
Honest AI
Saved replies help with the daily questions. A robot that closes Instagram leads alone is coming soon — not live.
Same customer
They already wrote you on WhatsApp last week
People do not stay on one channel. The Instagram DM is often the second or third touch. The WhatsApp shared inbox and the omnichannel inbox are the same queue written for those searches — not a new ticket as if the customer were new.
FAQ
Straight answers
What is an Instagram shared inbox?
One queue several people can see and work. Incoming Instagram DMs land there. Someone assigns the thread, or the team picks it up. Customers still write you on Instagram. InboxBay does not replace Instagram.
Can the team share Instagram DMs?
Yes. Once Instagram is connected, those DMs sit in the same InboxBay queue as WhatsApp, Messenger, and email. Assign the thread so a lead is someone’s job.
Do we still use the Instagram app?
Customers still write you on Instagram. InboxBay does not replace Instagram. It gives the team a shared place to work those DMs alongside WhatsApp and email.
How is this different from the Instagram DM inbox page?
This URL is the keyword hub. Instagram DM inbox stays live and stays more “DMs in the queue” — the after-hours leak, qualify, assign, follow up. Same product, different angle. Neither URL 404s.
Is there an Instagram chatbot that closes leads alone?
Not today. Saved replies and automations (routing, tags, round-robin) are live. AI suggested replies and autonomous answering are coming soon.
Keep reading
Related pages
Put Instagram DMs
in the team queue.
Start the live demo, then connect Instagram when you are ready.
demo.inboxbay.work · Login and Start free go to the same workspace