Not a WhatsApp replacement
InboxBay connects to WhatsApp Business. Meta still operates the channel and bills per delivered template or marketing message. You keep the number.
Customer service software
Customer service software
for the channels people actually use.
Most customers do not open a ticket. They write WhatsApp, Instagram, Messenger, email, or the chat bubble on your site. InboxBay is the shared inbox those teams work from.
The job
Support software should match how people write you.
Classic customer service software assumes a ticket: a form, a number, a portal. That still matters for some products. It is the wrong center of gravity when the real volume is a WhatsApp number on the shop window and an Instagram account that generates leads after dinner.
InboxBay is customer service software in that second sense. Connect the channels. Give the conversation an owner. Leave a note. Resolve it. Automate the routing you already understand. Do not buy an enterprise suite to get a shared inbox, and do not buy an AI story that the demo cannot show.
Shared inbox
One queue for connected WhatsApp, Instagram, Messenger, email, and live chat.
Ownership
Assign, mention, and keep status honest — open, pending, or resolved.
Context
Internal notes, labels, and search so the next agent does not start from zero.
Routing
Automations and round-robin are live. AI that answers alone is coming soon.
What it is not
A few things we will not sell you.
Not a finished white-label
A team workspace is available. Custom logo, name, colors, and a branded portal are in progress.
Not a published price list
Starter, Growth, and Business are planned. Amounts are not on this site. Try the demo or contact us.
FAQ
Straight answers
Is InboxBay a helpdesk or a shared inbox?
A shared inbox first. Conversations have owners, status, notes, and labels — the jobs a helpdesk does — built around WhatsApp, Instagram, Messenger, email, and live chat rather than a ticket form.
Who is it for?
Teams that already get work in messaging apps: clinics, real estate, ecommerce, agencies, restaurants, and anyone tired of a phone as the company inbox.
Does it replace our email tool?
Only if you connect the mailbox and choose to work it here. InboxBay does not have to be the only place you read email. It does have to be the place the team shares WhatsApp and Instagram.
Is there a published price?
Not yet. Starter, Growth, and Business are the planned tiers. Start free on the demo, or contact us. Meta bills WhatsApp per delivered template or marketing message; InboxBay does not collect or mark up those fees.
Keep reading
Related pages
Turn five inboxes
into one.
Connect your channels. Give the team a single place to answer. Start with the live demo.
demo.inboxbay.work · Login and Start free go to the same workspace