InboxBay vs Trengo
InboxBay and Trengo
who each product is for
Trengo is a capable European omnichannel inbox. InboxBay is a smaller, more literal shared inbox — automations live, autonomous AI not sold as ready.
A short, public-docs positioning — not a teardown.
Trengo is a Netherlands-based omnichannel inbox for email, WhatsApp, Instagram, Facebook and more. Public plans (trengo.com/pricing, fetched 20 August 2026) are sold with included users, a conversation allowance, and add-ons for extra users, extra conversations, voice, and broadcasts. WhatsApp on Trengo is still subject to Meta’s current per-message model — Meta bills per delivered template or marketing message. We are not claiming all WhatsApp is free. Confirm current limits on Trengo’s site.
We do not publish ratings, review counts, or “we are cheaper” claims. Pricing changes, and InboxBay list prices are not on this site yet. Pick a tool on the job it does, then confirm numbers with each vendor.
Straight answers
Does InboxBay replace Trengo?
No. This page is a fit note, not a migration kit. Some teams will stay on Trengo. InboxBay is for teams whose main job is a shared WhatsApp / Instagram inbox.
Is InboxBay cheaper than Trengo?
We will not say that. InboxBay list prices are not published yet, and other vendors change packaging. Compare the job, then ask each vendor for a number.
Do you have ratings or awards versus Trengo?
No. This page has no star ratings, review counts, or awards. Those would be invented.
Who pays Meta’s WhatsApp message fees?
Meta bills WhatsApp per delivered template or marketing message. Conversation-based pricing was deprecated as of 1 July 2025. InboxBay does not collect or mark up Meta’s fees. You keep the WhatsApp Business number.
Related pages
Turn five inboxes
into one.
Try the InboxBay demo if a shared WhatsApp and Instagram inbox is the job. We do not publish list prices yet.
demo.inboxbay.work · Login and Start free go to the same workspace