WhatsApp team inbox
WhatsApp Team Inbox
Multiple agents, one WhatsApp Business number. Assign chats so two people do not send two replies. The longer product page is the WhatsApp shared inbox.
Keep WhatsApp Business. The definitive page is the WhatsApp shared inbox.
Write a reply, or pick a canned response your team already trusts.
Inbox mock — a team queue on one WhatsApp number. Not a customer screenshot and not a live feed.
What is a WhatsApp team inbox?
A WhatsApp team inbox is how multiple agents answer one Business number. Incoming chats land in a shared queue. Someone assigns the thread so two people do not send two replies. Customers still write the number they already saved. The longer product page is the WhatsApp shared inbox.
This page stays live for people who search “WhatsApp team inbox.” It is not a second product. If you want assignment, notes, labels, collision, and the Business App comparison in one place, go to the WhatsApp shared inbox.
Why one phone fails the moment a second agent joins
Most teams start with WhatsApp on one handset. It works until the person who holds the phone is in a meeting, on leave, or asleep. Then messages sit. A second login, if you even have one, creates a second history. Nobody can tell who already answered. The customer gets two replies — or none.
Official companion devices are still WhatsApp’s own app. Meta’s multi-agent benefit adds screens and a device cap — not a workspace. The longer distinction is how multiple agents can use one WhatsApp number.
Assign the chat so the next reply has a name on it
“Anyone can take it” is how chats sit for three hours. In InboxBay a conversation can have a team and/or an individual assignee. If team auto-assign is off, the chat sits in that team’s unassigned queue. Status — open, pending, resolved — keeps the same thread from being “done” in one head and “still waiting” in another.
Assign to an agent
Give the thread a named owner so the next reply is that person’s job.
Assign to a team
Put the chat on a team. If auto-assign is off, it waits in that team’s unassigned queue.
Collision detection
See when a teammate is already viewing or typing before you send a second reply.
Notes the next shift can see
Private context on the thread. The customer never sees it.
Stop two agents sending two replies
Two people opening the same unread chat is the usual failure. Both draft a confirmation. Both send. The customer now has two slightly different answers and no idea which one stands.
Assignment makes ownership visible. Collision detection shows when a teammate is already viewing or typing. A shared inbox does not make two replies impossible; it makes the second person visible before they hit send. The longer product page is the WhatsApp shared inbox.
Need the full WhatsApp shared inbox?
The WhatsApp shared inbox is the main money page: what a shared inbox is, how it works, Business App versus a workspace, WhatsApp + Instagram, team assignment, internal collaboration, AI marked coming soon, and live prices (AED 499 / 999 / 1,999, 7-day trial on Ziina). This team-inbox URL stays so existing links do not 404.
Straight answers
What is a WhatsApp team inbox?
A queue several agents share on one WhatsApp Business number. Incoming chats land there. Someone assigns the thread. Customers still write the number they already saved.
Can multiple agents use one WhatsApp number?
Yes. InboxBay connects to your WhatsApp Business account so several agents work the same number. Agents sign in to the workspace — they do not each need WhatsApp on their phone.
How is this different from a WhatsApp shared inbox?
It is the same product, written for the “team inbox / one number” search. The longer encyclopedia — assignment, notes, labels, collision, Business App versus inbox — lives on the WhatsApp shared inbox page.
Does this replace the WhatsApp Business app?
No. InboxBay connects to WhatsApp Business. It does not replace the Business account, the number, or Meta’s rules. InboxBay is not a WhatsApp Business Solution Provider.
How much does it cost?
Starter is AED 499 per workspace per month, Growth is AED 999, Business is AED 1,999. Checkout is on Ziina. The first 7 days are a trial. Plans are per workspace, not per agent. Meta WhatsApp fees are extra and not marked up.
How do I stop two agents replying to the same WhatsApp customer?
Assign the thread so one person owns the next reply, and use collision detection to see when a teammate is already viewing or typing. The longer product page is the WhatsApp shared inbox (inboxbay.work/whatsapp-shared-inbox).
Who pays Meta’s WhatsApp message fees?
Meta bills WhatsApp per delivered template or marketing message. Conversation-based pricing was deprecated as of 1 July 2025. InboxBay does not collect or mark up Meta’s fees. You keep the WhatsApp Business number.
Related pages
Put the team
on one number.
Start the live demo, then connect WhatsApp Business when you are ready.
demo.inboxbay.work · Login and Start free go to the same workspace