One number
Customers keep writing the Business number they already saved. You do not publish a new chat identity just to add a teammate.
WhatsApp team inbox
One WhatsApp number.
The whole team in the thread.
Connect the WhatsApp Business account you already have. Several agents see the same conversations, assign an owner, and reply without passing a phone around the shop.
Keep WhatsApp Business. Meta bills template and marketing message fees. We do not mark them up.
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Maya ChenWhatsApp · Sara Malik · Sara is viewing
LabelAssign
Canned
Write a reply, or pick a canned response your team already trusts.
Inbox mock — assignment, notes, and saved replies on a WhatsApp thread. Not a customer screenshot and not a live feed.
The usual setup
A phone is not a team inbox.
Most small teams start with WhatsApp on one handset. It works until the person who holds the phone is in a meeting, on leave, or asleep. Then messages sit. A second login, if you even have one, creates a second history. Nobody can tell who already answered. The customer gets two replies — or none.
InboxBay is built for the next step: multiple agents, one WhatsApp number. The number stays yours. Meta still runs WhatsApp Business. The team works the queue in a browser, with assignment and notes, the way they would work email if email were the only channel that mattered. Official companion devices and Meta Verified multi-agent are still WhatsApp’s own app — the longer distinction is how multiple agents can use one WhatsApp number. The broader explainer is the WhatsApp shared inbox guide for teams.
Several agents
Invite the people who actually answer. They see open WhatsApp conversations, take ownership, and leave context for the next shift.
No pocket archive
The thread lives in the workspace. Search it later. You should not need the original phone to reconstruct what was promised.
What the team gets
Assign, collide less, keep the thread.
These are live once WhatsApp Business is connected. Suggested replies and any autonomous answering are coming soon — a person still sends every reply.
Assign
Give each WhatsApp thread an owner. Unassigned work stays visible instead of hiding in a pocket notification.
Collision detection
See when a teammate is already viewing or typing. Two people should not send two confirmations.
Notes
Leave private context the customer never sees — VIP, billed, waiting on a third party.
History
Search the conversation in the workspace. Do not plan on a full archive import the day you connect.
Saved replies
Canned answers for the questions you already send ten times a day. Someone still hits send.
How it works
Connect WhatsApp Business. Work the queue.
Setup is required — InboxBay does not invent a WhatsApp connection for you. After the Business account is linked, new conversations appear next to Instagram, Messenger, email, and live chat if those are connected too. InboxBay does not replace those products. The Instagram DM inbox is the same queue when the next message is not WhatsApp.
- 01
Keep WhatsApp Business
InboxBay connects to it. It does not replace the Business account, the number, or Meta’s rules.
- 02
Invite the team
Agents sign in to the workspace, not to a shared phone PIN. Login is at demo.inboxbay.work/app/login today.
- 03
Assign or round-robin
Give each thread an owner, or let automations spread new conversations so they do not sit unowned.
- 04
Reply with context
Use saved replies for the daily questions. Leave a note when something is VIP, billed, or waiting on a third party.
Who it is for
Teams that already share one public number.
If one person still owns every chat and will keep doing so, stay on the phone. A shared inbox is the next step when coverage, not a new number, is the job.
Clinics
One public number. Several people on reception across a day. The next shift should see the appointment note.
Agencies
More than one client number. Assignment without mixing histories. White-label is coming soon — not sold as live.
Ecommerce
Order questions already arrive on WhatsApp. They should not sit on a manager’s phone overnight.
Real estate
The same lead often writes WhatsApp first and Instagram or email next. One owner on the thread.
Restaurants
Reservations and “are you open?” while the person with the phone is on the floor.
Fees and honesty
Meta bills WhatsApp. We do not pretend otherwise.
Meta bills WhatsApp per delivered template or marketing message. Conversation-based pricing was deprecated as of 1 July 2025. InboxBay does not collect those fees and does not mark them up. You keep the WhatsApp Business number. We also do not publish InboxBay list prices yet — Starter, Growth, and Business are planned tiers. Try the demo or read pricing.
- Same WhatsApp Business number
- Multiple agents in one queue
- Assignment, collision detection, notes, saved replies
- Meta message fees billed by Meta, not marked up
FAQ
Straight answers
Can several people answer the same WhatsApp number?
Yes. InboxBay connects to your WhatsApp Business account so multiple agents work the same number from a shared inbox. Customers still write the number they already have.
Do we lose our WhatsApp number?
No. You keep the Business account and the number. InboxBay sits on top of WhatsApp Business — it does not replace it.
How is this different from handing around a phone?
A phone has one lock screen and one history. A team inbox has a workspace login, an owner on each chat, a note the next shift can see, and a thread you can search after the handset is gone.
Can two agents reply to the same chat?
They can if they ignore each other. Collision detection shows when a teammate is already viewing or typing. Assignment makes follow-up someone’s job instead of everyone’s.
Does every agent need WhatsApp on their phone?
No. Once the Business account is connected, the team works in InboxBay. Assignment, notes, and saved replies live in the workspace, not on one unlocked phone.
Is official WhatsApp multi-device the same thing?
No. Meta’s Business app can link companion devices, and Meta Verified multi-agent can assign chats inside that app. That is still WhatsApp’s own app on extra devices. A shared inbox is a workspace with permissions, notes, and history that is not tied to a handset. The longer write-up is on the multiple-agents guide.
Who pays Meta’s WhatsApp message fees?
Meta bills WhatsApp per delivered template or marketing message. Conversation-based pricing was deprecated as of 1 July 2025. InboxBay does not collect or mark up Meta’s fees. You keep the WhatsApp Business number.
Where does conversation history live?
In the workspace, on the conversation. Search it later. Do not plan on a full history import the day you connect — once the Business account is linked, new chats land in the inbox. Ask before you assume the archive moves.
Can AI answer WhatsApp chats on its own today?
Not yet. Routing, tags, and saved replies are live. Suggested replies and autonomous answering are coming soon. A person still sends every reply.
Keep reading
Related pages
Put the team
on one number.
Start the live demo, then connect WhatsApp Business when you are ready.
demo.inboxbay.work · Login and Start free go to the same workspace