Automation — live
Round-robin, conversation status, labels, and automations that route or tag based on rules you set.
AI customer support
Help the agent.
Do not fake a robot that already works.
Rules, routing, and saved replies are available now. Suggested replies and any software that fully answers customers on its own are coming soon. We show assist as planned, not as live.
Available now
Automation is not the same as a robot.
A lot of “AI customer support” pages describe a product that closes tickets without a person. That is a real category. It is not what InboxBay ships today. If you need an autonomous agent this week, this is the wrong page to pretend otherwise.
What you can run now is the unfashionable layer: round-robin so a new WhatsApp conversation gets an owner, labels so VIP does not sit in the general pile, saved replies for the questions you already know by heart, and notes so the next agent does not re-ask them. That is customer support software. It is not magic.
AI assist
Suggested replies and summaries to help an agent write faster. Not a live product that closes tickets alone.
Coming soonAutonomous answering
Routine questions handled without a teammate in the loop. Coming soon — not live. Humans stay in charge today.
Coming soonWhy we say this
Search pages that over-claim get found out in the demo.
The live workspace is at demo.inboxbay.work. Anyone who starts free will see assignment, notes, and automations — and will not see a Captain-style agent closing WhatsApp on its own. We would rather the marketing page match that demo.
- Automations and saved replies you can use
- A person still sends the message
- Suggested replies Coming soon
- Autonomous answering Coming soon
FAQ
Straight answers
Does InboxBay have an AI agent that answers customers today?
No. Autonomous answering is coming soon. Your team still writes and sends every reply. We will not market a robot that is not shipping.
What is live right now?
Automations, round-robin, conversation status, labels, assignment, internal notes, mentions, saved replies, and search. Those help a human work a shared inbox faster.
What does “AI assist” mean here?
Suggested replies and summaries an agent can edit. A draft, not a send. That product is planned — shown as Coming soon in the app mock and on this site.
Will AI replace the shared inbox?
No. The inbox, ownership, and notes stay the product. Assist is meant to help the person who already owns the thread.
Keep reading
Related pages
Turn five inboxes
into one.
Connect your channels. Give the team a single place to answer. Start with the live demo.
demo.inboxbay.work · Login and Start free go to the same workspace