Inquiry
Lands on the published listing number. Stays in the unassigned queue until owned.
Real estate · listing inquiries
WhatsApp inbox for real estate teams
The listing already has a WhatsApp number. Several agents want the lead. Someone has to own the viewing time. InboxBay is that named owner on the thread. It is not a live CRM sync.
No live CRM sync claim. Shared inbox hub.
The inquiry
Listing chats need an owner before they need a CRM field
A lead writes the number on the portal listing: two-bed, marina view, this week. Two agents see the unread tick. Both send a viewing slot. The lead now has 5pm and 6pm, and the desk has an argument. That is a WhatsApp ownership problem, not a missing property database.
Agencies already run a CRM for listings, mandates, and offers. What they often lack is a queue for the first WhatsApp. The number is public. The phone is personal. The note is in someone’s head. InboxBay connects that Business number to a workspace so the inquiry is assignable. We do not claim we replace the CRM, and we do not claim a live sync into one.
The product encyclopedia is the WhatsApp shared inbox. How to put a name on the thread is assign chats to employees. This page stays on listing inquiries and lead ownership.
Who owns the lead
Unassigned is a desk problem. A name is the fix.
New listing chats land unassigned until someone takes them — or Growth round-robin spreads them so they do not all sit on the first agent who opened the tab. A private note records what was offered: Thursday 11, parking included, waiting on the landlord. The next person reads the note instead of sending a second, different slot.
The same person often writes WhatsApp first and Instagram or email next. Once those channels are connected, they can sit in the same workspace with the same owner. You do not have to connect them on day one. InboxBay does not replace Instagram or WhatsApp.
Named agent
One viewing time. The lead does not see the assignee — they see the business number.
Handoff note
Specialist takes the thread. The note and history stay. No CRM sync required for that.
Not a CRM
No live CRM sync. No invented pipeline.
We will not write that InboxBay syncs to HubSpot, Salesforce, Property Finder tools, or a custom CRM. Those pages were deliberately not built. If a future sync ships, it will be marked live then — not here. Today you have assignee, notes, labels, saved replies, collision on Growth, and the thread.
AI suggested replies are coming soon. Autonomous follow-up sequences are not live. A person still sends the viewing confirmation. InboxBay is not a BSP. Meta still bills template and marketing messages. Plans: AED 499 / 999 / 1,999 per workspace / month, 7-day trial on Ziina. Demo: demo.inboxbay.work. Chatwoot MIT core plus InboxBay overlay.
UAE desks that already take WhatsApp inquiries: WhatsApp shared inbox UAE. Labor versus list prices, from your hours: team cost calculator.
InboxBay connects to WhatsApp Business. It does not replace it. Lead ownership in the inbox is not a claim that your CRM updated itself.
A listing week
From the portal click to a single viewing time
The inquiry starts on the listing. The number is the agency number, not an agent’s personal line — if you used personal lines you would not be reading a shared-inbox page. The chat lands unassigned. The floor rule should be: take it or let round-robin (Growth) take it, then write the slot you offered in a note.
If a second agent opens the same unread, collision detection on Growth shows that someone is already viewing. That is how you avoid 5pm and 6pm in two bubbles. If the listing needs a specialist, reassign. The history stays. The customer still writes the same number. They do not see the handoff.
Later in the week the same lead may write Instagram or email. Connect those channels when you want them in the same queue. Until then, WhatsApp alone is a complete first step. Do not wait on a CRM sync we have not shipped. Put the owner on the thread today; keep the mandate in the CRM you already trust.
Attribution — who actually sent the Thursday 11 confirmation — is how to see which employee replied. We have assignee and thread history, not enterprise audit logs. Buying a workspace versus a BSP: small-business guide.
FAQ
Straight answers
Can several agents share one WhatsApp number for listing inquiries?
Yes. Connect the Business number on the listing. Agents sign in to the workspace. Each inquiry gets a named owner so two people do not send two viewing times.
Does InboxBay sync to our CRM?
Not as a live product we will sell on this page. We do not claim a HubSpot, Salesforce, or property-CRM sync. The owner, note, and thread live in the inbox today.
Who owns the lead?
Whoever you assign. Unassigned inquiries stay in the queue instead of a personal phone. Round-robin on Growth can spread new chats. Reassign when a listing specialist should take it. The customer still writes the same number.
What if the same lead writes Instagram next?
Once Instagram is connected, that DM can sit in the same workspace with the same owner and notes. You do not have to connect it on day one. InboxBay does not replace Instagram.
Is this a property CRM?
No. It is a shared inbox for the chats that already start on WhatsApp. Listings, mandates, and offer pipelines stay in the system you already use.
How much does it cost for an agency desk?
Starter AED 499, Growth AED 999, Business AED 1,999 per workspace / month, 7-day trial on Ziina. Not per agent. Meta fees extra.
Who pays Meta’s WhatsApp message fees?
Meta bills WhatsApp per delivered template or marketing message. Conversation-based pricing was deprecated as of 1 July 2025. InboxBay does not collect or mark up Meta’s fees. You keep the WhatsApp Business number.
Keep reading
Related pages
One inquiry.
One owner.
Start the demo and assign a listing chat. Do not expect a CRM pipeline we have not shipped.
demo.inboxbay.work · Login and Start free go to the same workspace